Paul Blake

C&C Power identified that it was on a burning ERP platform that was getting in the way of being able to make essential business changes. With much research and hours of execution and training, the IFS ERP is now fully implemented.

We manufacture, install, and service battery systems, UPS peripherals, switchgear, and telecommunications equipment used in data centers and other critical power applications around the world. Therefore providing the essential infrastructure that must operate 24/7 to its demanding customer base which includes fortune 100 companies along with data centers, telecommunication companies, and government agencies.

In addition, we are an engineer-to-order and configure-to-order manufacturer. We also provide aftermarket service for backup power products such as battery cabinets or battery racks, UPS systems and maintenance bypasses. Other products include landing boxes, battery monitoring, telecom, commander plus controllers, and integrated distribution systems.

Since 2019, we have been working hard to reduce order turn time and complete battery replacements and other field service work with our internal team of technicians and external contractors. We found ourselves on a burning enterprise resource planning (ERP) software platform. It was supplemented by third-party report writing and quality management software. A change was definitely needed!

Our forecasts were limited and typically only project-based with configuration changes. Our low volume, high-mix, highly configured products are specific to each customer. Customers still expect fast turn times, due in part to customer specification approvals, lean supply chains, and expect quick delivery. So, we needed an ERP system to help us better plan inventory, labor, and accommodate customer changes.

IFS ERP

An extensive search for the right ERP was underway and a final decision was made to proceed with IFS. We want to be able to provide excellent customer service, ship quality products, and make sure we have uninterrupted access to the system. The IFS MRP functionality was up to the challenge.

The new IFS ERP is much more efficient at handling midstream changes, the system has also enabled C&C Power, Inc. to reduce the cost of the average change order by several percentage points. We are relying on the service management functionality in their IFS ERP solution to increase technician utilization rate and improve the customer experience on annual maintenance contracts, warranty work, battery change-outs, and break-fix repair.

With the IFS ERP solution and its MRP capabilities now in place, we were able to address efficiency across manufacturing and field service operations. The benefits are already being felt by employees and customers alike. Operations are now streamlined to help the company address issues quicker and significantly improve the customer experience.

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Our fabrication shop is fully equipped to make this happen. C&C Power uses the latest in technology to achieve precision and accuracy in each product. Our team has the experience and the equipment to handle a wide variety of projects. 

Metal Fabrication Equipment

Metal Fabrication

We are increasing stock for the fastest production times in the industry.

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C&C Power’s mission for the metal fabrication shop is focused on increased demands, precision, pricing, and process. Our goals are to bend and punch metal to product specifications at the fastest turnaround time possible. Our comprehensive team is producing high-quality metal fabrication in-house at the most affordable price. We understand that turnaround time is very important to our customers and we work to make deadlines a priority. 

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A UPS Technician on the west coast was called out for an emergency battery issue. He was nice enough to share some data from a Batt-Safe module that detected and prevented Thermal Runaway at a Hospital in Nevada.  He was called for emergency service and upon arrival, he saw the open breaker and witnessed all of the LED’s flashing with an open breaker indicative of a thermal runaway disconnect.  

From the graph below the battery cabinet temperature was over 170° F. The UPS Technician said it seemed the disconnection took place within the last half-day/several hours prior to arrival as the room was extremely warm still and the batteries were registering around 90 degrees. 

He has replaced the batteries since then and there are no further issues. He shared and stressed that the Hospital was extremely thankful that the Batt-Safe prevented thermal runaway and a potential fire.

Batt-Safe Software Data

The graph below indicates battery temperature increase and string current over an 18 day period. The Batt-Safe software data can be accessed at any time by logging into the online interface.

Batt-Safe II is the only battery monitoring system certified by UL for the detection and prevention of thermal runaway. It helps you make efficient, informed decisions when addressing battery-related issues. It also allows all the critical information to be seen in real-time, helping you make the appropriate, corrective action with confidence.

C&C Power will install and test your desired battery monitoring system in any of our battery backup cabinets. Contact our support team with questions on installation, service, and preventative maintenance on any UPS battery replacement or battery cabinet system.

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Secure software development is increasingly becoming a major integral part of many product components and power systems. With the proliferation of powerful embedded controllers, we can enhance our products with more flexibility in configurations, better graphic user interface, and superior network connectivity. Our software development team is eagerly taking on the challenges in developing state-of-the-art programs that run inside our custom-developed hardware. We continually enhance our products and anticipate the needs of our customers to provide new solutions. 

With Internet connectivity increasing, it has become more important to strengthen the defense against cyber-attack. Our software team is working hard to meet the government’s cybersecurity mandates and beyond by reducing risks and preventing cyber-attacks. We are working hand in hand with security specialists and agencies such as Underwriter Laboratory (UL LCC) to obtain certification and validate our cybersecurity capabilities. 

C&C Power cares about the needs of its customers. We are flexible and adaptive to face the challenges presented by the many industries we serve. These challenges have provided us a chance to develop CI/CD methods that consider security foremost and automate the process in building, testing, and deploying software. This allows us to minimize code vulnerabilities and harden security.

Products such as our Power Distribution Units and Batt-Safe II monitoring system use these embedded controllers and advanced software. The systems monitor and communicate accurate equipment status on secure networks.

Our most recently developed Automatic Maintenance Bypass uses the innovative design of a microprocessor logic-driven controller. This patented technology creates ease in usability and peace of mind in security like nothing else on the market.

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Secure software development is at the forefront of our innovations. Strengthening our infrastructure has always been our goal. C&C Power continues to explore the highest level of engineering and technology to create groundbreaking products and secure software to keep every industry running smoothly without interruption.

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